Provider Resources
WebMD FAQs
For technical WebMD questions, or to set up an account with WebMD, please contact WebMD’s technical support number: 800.845.6592.
- Will the claim processing be quicker than it is now?
- Do I have to be signed up with WebMD for you to receive my claims?
- What is your MagnaCare Payor ID #?
- Have you communicated the Payor ID # to all clearing houses?
- Do I need to notify my clearinghouse/vendor to update their systems to accommodate the MagnaCare Payor ID?
- How long will it take for me to get paid if I submit electronically?
- Can your clients receive claims electronically also?
- Do I need to submit paper claims for a while as well as electronic?
- How can I get connected to begin submitting electronic claims?
- Do I have to have a WebMD account #?
- I need some help with technical issues, where/who can I contact?
- I am not participating with MagnaCare but I do see some MagnaCare members, can I submit electronically?
- Why does it say Payor ID # is not set up or is invalid when I submit claims?
- How do I check claim status when I submit claims?
- How can I check claim status if I am not a participating provider?
- Will the claim processing be quicker than it is now?
- Yes, electronically sent claims are exceptionally faster to process than paper claims.
- Do I have to be signed up with WebMD for you to receive my claims?
- No, you don’t have to be signed up with WebMD for us to receive your claims. You can use another electronic clearinghouse that is compatible.
- What is your MagnaCare Payor ID #?
- 11303
- Have you communicated the Payor ID # to all clearing houses?
- Yes, this will be communicated to all clearinghouses through the WebMD broadcast via bulletin board.
- Do I need to notify my clearinghouse/vendor to update their systems to accommodate the MagnaCare Payor ID?
- Yes you do, in case your clearinghouse is not part of WebMD.
- How long will it take for me to get paid if I submit electronically?
- This depends on the payor.
- Can your clients receive claims electronically also?
- Not all of them.
- Do I need to submit paper claims for a while as well as electronic?
- No, you would just need to submit electronically.
- How can I get connected to begin submitting electronic claims?
- You need to set up a WebMD or another electronic clearinghouse account.
- Do I have to have a WebMD account #?
- No, you could use another clearinghouse that submits electronically.
- I need some help with technical issues, where/who can I contact?
- Please contact the technical support number at 800.845.6592.
- I am not participating with MagnaCare but I do see some MagnaCare members, can I submit electronically?
- Yes, you can submit electronically.
- Why does it say Payor ID # is not set up or is invalid when I submit claims?
- Please verify that you have the correct Payor ID #. (If yes) Have you checked with your vendor or clearinghouse to make sure the Payor ID # is set up in their system? (If no) Please contact your vendor or clearinghouse. (If yes) Please call the technical support number at 800.845.6592.
- How do I check claim status when I submit claims?
- You can use the online look-up service on the MagnaCare website.
- How can I check claim status if I am not a participating provider?
- Customer service can assist you with that.
For more information e-mail us at ediclaims@magnacare.com or leave a message at 800.582.6037. For technical questions about WebMD, or affiliates, please call 800.845.6592.
-
-
We save you time, money, and bring you more patients.
-