We are continually monitoring the rapidly evolving COVID-19 situation and want to reassure you that our business is operating as usual. Our goal is to provide the same level of service and support our clients and partners deserve and expect during these unprecedented times. We are also deeply committed to the health and well-being of our employees, who make our work possible.
Given the intensifying coronavirus outbreak affecting New York and New Jersey, effective Monday, March 16 we have transitioned the majority of our employees to work from home to minimize their risk of exposure to the coronavirus and to ensure our ability to continue to serve you during this period of uncertainty.
Rest assured, we have the infrastructure to deliver the same exceptional service you have come to expect from us. As part of our business continuity planning, we had anticipated an emergency situation arising in which we would have to shift our employees to remote work. Our staff is fully equipped, educated and prepared to run business as usual, including our ability to handle client, member and provider calls and process claims.
We’ll continue to provide you with business updates as the current circumstances unfold. In the meantime, we want to remind you of the CDC’s COVID-19 prevention tips:
- Clean your hands often
- Avoid close contact
- Stay home if you’re sick
- Cover coughs and sneezes
- Clean and disinfect frequently touched services
If there are other ways you think we can be helpful, we’re here. Please email or call your account manager.