According to a new JD Power consumer study, advanced technology platforms can improve health plan performance for payors. They play a key role in health plan member satisfaction.
To improve the customer experience, MagnaCare has recently rolled out a new service technology platform that offers:
- Easier navigation
- Self-service tools that allow members to manage their health plan benefits
- Explanation of Benefits (EOBs) that are color-coded and easier to understand
The new service platform, powered by Create® technology, improves how members interact with their MagnaCare or Create health plans.
MagnaCare members who have migrated to the new service platform prefer the user-friendly portal. The mobile app gives them anywhere, anytime access to their health plan information, including their ID card.
“Our members couldn’t be happier with the new mobile app,” adds Michael Smith, President of Local 810, which has recently migrated to MagnaCare’s new service platform. “It is receiving widespread accolades.”
Contact your MagnaCare account manager or [email protected] to find out more about improving your member satisfaction using our new service technology platform.